This RETURN policy outlines about how you can cancel or seek a refund for a product / service
that you have purchased through the Platform. Under this policy:
(i) RETURN REQUESTs will only be considered if the request is made [5-7]days of placing the
order.
However, RETURN REQUEST request may not be entertained if the orders have been
communicated to such sellers / merchant(s) listed on the Platform and they have initiated the
process of shipping them, or the product is out for delivery. In such an even, you may choose to
reject the product at the doorstep.
(ii) [Satnam communication] does not accept RETURN REQUEST requests for perishable items like flowers, eatables,
etc. However, the refund / replacement can be made if the user establishes that quality of the
product delivered is not good.
(iii) In case of receipt of damaged or defective items, please report to our customer service
team. The request would be entertained once the seller/ merchant listed on the
Platform, has checked and determined the same at its own end. This should be reported
within [5-7] days of receipt of products. In case you feel that the product received is not as
shown on the site or as per your expectations, you must bring it to the notice of our
customer service within [5-7] of receiving the product. The customer service team after
looking into your complaint will take an appropriate decision.
(iv) In case of complaints regarding the products that come with a warranty from the
manufacturers, please refer the issue to them.
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(v) In case of any refunds approved by [satnam], it will take [10 days] for the refund to he processed to
you.